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Frequently Asked Questions
1. What time is check in and check out?
It depends on the specific property, but check in is usually at 4 PM and check out is at 11 AM. Need to arrive early or leave late? Message me before your stay and I will do my best to make it work when the calendar allows.
2. How does booking work?
Pick your dates on any listing page and the calendar shows you instantly whether the home is available. You can request a stay on the listing page, or send us a quick inquiry and we'll come back to you with our best direct rate for your stay. Booking direct always beats the platforms: no Airbnb or VRBO service fees, and you deal with us personally. Either way, you'll get an email confirmation right away, and I follow up personally with everything you need before arrival.
3. Do I pay in full or can I pay a deposit?
You can secure your booking with a deposit and pay the balance before check in. Either way, you will receive an invoice by email so everything is documented.
4. What is your cancellation policy?
Booking direct means no platform service fees, which usually saves you around 15 percent on the same home. It also means you are talking directly to me from day one, not a call center. Same homes, better price, faster answers.
5. Why book direct instead of Airbnb, VRBO, or Booking.com?
Same homes, no platform fees, so you usually save 15 percent and our invoices are transparent. When you book direct you are talking to me, not a call center, so questions and requests get real answers fast. And returning guests get first access to discounts and perks when available.
6. Is there a minimum stay?
Most homes have a 2 night minimum. Some go lower in the off season and some require more during holidays and big Miami weekends. The calendar on each listing always shows you the exact rule for your dates.
7. Are pets allowed?
Some homes welcome pets and pet fees vary by property, so check the listing page for your home. Traveling with a pet and not sure which homes fit? Message me and I will point you to the right one.
8. Is parking available?
Parking varies by property and the details are always noted on each listing. If anything is unclear, just ask me and I will confirm before you book.
9. What is included in every home?
Every listing has a complete amenities list, and each home is a little different. All of them come fully furnished with linens, towels, WiFi, and a full kitchen. If you are looking for something specific, ask me and I will tell you straight which home has it.
10. I am traveling with a baby or need special items. Can you help?
Yes. Cribs, pack and plays, high chairs, and other special items are available on request in many homes. Message me before your stay and I will have everything set up for your arrival.
11. How fast will I get a reply?
Usually under an hour, every day of the week. Before and during your stay you have my direct line, so if anything comes up you talk to me, not a ticket queue.
Your Miami Story Starts Here
Whether you're planning your stay or just have a question, we'd love to hear from you. Rooted in local knowledge and a genuine love for Miami, our team is here to make your visit effortless from first hello to final checkout. Get in touch anytime.
Anisa | Host & Miami Guide
Contact Anisa
Typical response under an hour, every day.